Terms & Conditions – FAQs
COCONUT KENNY’S REWARDS TERMS AND CONDITIONS
Coconut Kenny’s Corporation (“Coconut Kenny’s,” “we” or “us”) started its Guest Rewards program (the “Program”) to recognize and reward our loyal restaurant guests. We offer the Program at participating Coconut Kenny’s® restaurants in the United States. If you want to take advantage of the benefits (“Rewards”) that we offer to members of the Program, then you must agree to these terms and conditions (“Rules”).
You may enroll in the Program if: (a) you are a legal resident of the United States, (b) you are at least 16 years of age at the time you enroll, (c) you have a postal address that the United States Postal Service recognizes, (d) you have an active e-mail address, and (e) you are a human being. Only human beings may enroll in the Program. No corporations, partnerships, limited liability companies, trusts, or other legal entities may enroll. The Program is not targeted towards, nor intended for use by, anyone under the age of 16.
To enroll in the Program, download the Coconut Kenny’s™ app (the “App”) on the Google Play or Apple Store or online at, www.coconutkennys.com (the “Website”) and follow the steps below.
Enrolling in the Program is simple:
Joining through the App:
- Download the App from either Google play or Apple Store by searching “Coconut Kenny’s” on your smartphone.
- Sign in with your name, phone number, email address, date of birth and password.
We will use your contact information to keep in touch with you in the ways you select when you enroll in the Program. If your contact information changes, or if you wish to change your contact information or the method by which we send you messages, please log onto the App or the Website and update your contact information or preferences.
If any information you provide us is not truthful, accurate and complete, we may block you from enrolling in the Program, or we may cancel your membership in the Program. Each person may have only one Program account (“Program Account”). If Coconut Kenny’s finds that you have created multiple Program Accounts, we may cancel all Program Accounts you have created. Further, Coconut Kenny’s may refuse to allow you to re-enroll in the Coconut Kenny’s Program.
We do not anticipate having to limit the number of people that we will allow to enroll in the Program, but we reserve the right to do so.
We do not charge you a fee to enroll in the Coconut Kenny’s Program or to remain a member of the Program.
Keeping in Touch with You
As a part of the Program, Coconut Kenny’s will send you informational and promotional messages to the contact information that you provide as part of your registration, such as messages informing you of improvements we make to the Coconut Kenny’s Program, new Rewards you may earn, Rewards you have earned that may be ready to expire, new menu items you may want to try, and events happening in Coconut Kenny’s® restaurants. These communications may happen in the form of push notifications through the App and/or email. We may find new ways of contacting you and we will inform you prior to any such changes.
Contacting You through Push Notifications through the App
After downloading and opening the App, you will be prompted to either allow or not allow push notifications to be sent to your phone from the App. By opting into the Program push notifications, you ensure you never miss a special promotion. However, you may opt out of receiving push notifications from the App; you are not required to opt-in to allowing Coconut Kenny’s to send you push notifications through the App to become or remain a Program member.
Contacting You by Email
Upon joining the Program, you will begin to receive two types of emails from us. The types of emails are detailed below.
Account Transaction Emails:
Each time you receive Points (as detailed below) and each time you redeem a Reward (as detailed below), we will send you an email detailing the transaction.
As a condition of enrolling in the Program, you agree that Coconut Kenny’s may send you these account transaction messages by email to the email address associated with your Program Account. If at any time, you no longer wish to receive such account transaction messages, you may cancel your Program Account as described below in the “How and When Membership May End” section of the Rules. Please note that if you unsubscribe from the account transaction emails, Coconut Kenny’s will de-activate your Program Account and you will forfeit all Points, Rewards and other benefits of being a Program member that you may have earned.
As a member of the Program, you are eligible to receive exclusive insider news and special offers, as well as have the opportunity to share your thoughts and give feedback. We will send you this information by email to the email address associated with your Program Account. If at any time you no longer wish to receive such promotional emails, you may “opt out” and remove yourself from the email list by clicking “Unsubscribe” at the bottom of one of these emails and following the steps provided. Unsubscribing from these promotional emails will not de-activate your Program Account; you are not required to receive these promotional emails to remain a member of the Program.
You will need your e-mail address and Program password to access your Program Account. You are responsible for keeping the information you use to access your Program Account private and secure. If someone besides you learns your Program Account password, then you will be responsible for any actions that person takes as to your Program Account.
The Benefits of Being a Guest Rewards Program Member
Earning Punches towards Rewards: Qualifying Purchase
Members will earn and receive “Points” toward Rewards by making qualified purchases at Coconut Kenny’s® restaurants and scanning the bar code on the receipt from your purchase with the built-in scanner in the App or uploading a photo of your receipt within 24 hours of your purchase. You will earn 10 Points for every $1 spent. On Wednesdays, you will earn double points, so 20 points for every $1 spent. A purchase made using a Coconut Kenny’s gift card, in whole or in part, is eligible to earn Points. The purchase of a Coconut Kenny’s gift card(s) is not eligible to earn Points.
To receive Points for a qualified purchase, check in using your app with an employee or scan the bar code on the receipt from your purchase with the built-in scanner in the App. After this verification, the Points to which you are entitled will be applied to your Program Account. You can track the Points and Rewards you have already earned and that you may earn in the future by logging into your Program Account through the App or through the Website and entering your e-mail address and your Program Account password.
Exclusive Insider News & Special Offers
Program members will have access to exclusive ‘insider’ information – including being one of the first to hear about select new menu items, special promotions, system-wide events, etc. Members will learn about limited time offerings and special promotions through push notifications and/or emails sent through the Program. These details will also be housed within in the App in the “Inbox” section.
Member Feedback & Surveys
Members will have the ability to give immediate feedback about their visit to Coconut Kenny’s. Members can also provide feedback through surveys, which allow us to quickly collect information directly from guests who are using the Program App and regularly visiting our restaurants. By submitting feedback or participating in surveys, members can earn more Points!
Coconut Kenny’s® Rewards
By accumulating Points in your Program Account, you will earn Rewards, which you may redeem at participating Coconut Kenny’s® restaurants. The Reward will be valid for 60 days. Once you earn enough points for a Reward, you may redeem that Reward or accumulate more Points towards a larger Reward. You may only redeem one Reward per 4 hour period meaning that you may only redeem one Reward per visit regardless of the number of Rewards you have earned in your Program Account. A Reward may not be combined with any other offer or coupon. The Rewards you do not redeem will remain on your Program Account until you use them or until they expire, whichever occurs first.
Points Structure and Rewards:
Freebies just for Joining:
- FREE Full Sandwich or 7” Pizza at initial sign-up.*
- FREE 7” Pizza on your Birthday. This offer will be redeemable on the first day of the month for the entire month of your birthday.
- FREE half order of Cinnamon Balls on your half Birthday. This offer will be redeemable on the first day of the month for the entire month of your half birthday.
Accumulated Points Rewards:
- Fountain Drink – 300 Points
- Full Cheeseballs or Cinnamon Balls – 700 Points
- Full Sandwich, 7” Pizza, or Signature Salad – 1,200 Points
- 12” Pizza – 2,100 Points
*This is a one-time offer, only available upon initial registration for the App (the “Promotion”).
Changes to the Coconut Kenny’s® Rewards Program or Rewards
We have the right at any time, with or without giving you prior notice, to:
- end the Program and/or any specific Reward;
- change any Reward or other Program benefit we offer;
- change the requirements for earning a particular Reward;
- change the time you have in which to earn a particular Reward; and
- change any other feature of the Program.
If we decide to end the Program or a specific Reward, we will attempt to provide you 60 days prior notice either by e-mailing you at the e-mail address listed in your Program Account or by posting a notice on the Website. However, our failure to notify you that we are ending the Program or that we are ending a specific Reward plan will not give you any right to require us to continue the Program or the specific Reward after the date we end the Program or the specific Reward plan. Neither will our failure to notify you obligate us to compensate you for any Rewards or credits that you do not use before we end the Program or the specific Reward plan. Rewards and credits you accumulate under the Program have no cash value. If we end the Program, Rewards and credits you have earned but not used will expire on the end date, and you may not redeem any Rewards or use any credits after the end date.
To the extent permitted by law, when you enroll in the Program, you waive your rights under any law that may require us to obtain permission to change these Rules or to end the Program.
Each person that enrolls in the Program must enroll using separate, unique App log-in information.
Rewards are non-transferable to family members, friends or other Program members.
Each eligible person may enroll for the Program only one time, i.e., one Program Account per person.
How and When Membership May End
You may cancel your Program Account at any time by following these steps:
Canceling Your Program Account through the App:
- Log into your Program Account from your smartphone.
- Send an email from the “Need Help?” section under settings.
- Type “Please Cancel my Account” in the subject line and hit “Send”.
- Your Program Account will be automatically canceled.
Canceling Your Program Account through a Program Account Transaction Email:
- Click “Cancel Coconut Kenny’s Membership” link at the bottom of the email
- Follow the steps provided.
As soon as you cancel your Program Account, Coconut Kenny’s will de-activate your Program Account and you will forfeit all Rewards, Points, and other benefits of being a Program member that you may have earned.
We may cancel your Program Account if we determine that you are not eligible to be a member of the Program or that you have violated these Rules. We may cancel some or all of your earned Rewards and credits if we determine that you received the Rewards or credits due to an error, through fraud or deception, or in any manner not consistent with these Rules.
Changes to the Rules
We may change these Rules from time to time as we deem appropriate, with or without providing you prior notice of the change. If we change the Rules, then the revised Rules will be substituted for these Rules on the date the revised Rules go into effect. If the revised Rules require you to accumulate more credits to earn a Reward than the prior Rules, or the revised Rules provide that a Reward will expire sooner than the Reward would have expired under the prior Rules, then the revised Rules govern.
Please email to send us any questions you have regarding these Rules or the Coconut Kenny’s Program.
Reward Program FAQs
How old do I have to be to sign-up for the rewards program?
You must 16 years or older.
How many accounts can be enrolled on one device?
Every device can only have one activated account. Every customer is only allowed to have one Coconut Kenny’s Rewards account.
Can I share an account with someone and use it on multiple devices?
Yes, you and that person can download the app and sign-in with the same credentials to share an account.
How do I check in at a restaurant to earn points?
You can check-in by scanning your QR code from the app, at the register, or give your phone number associated with your account to your cashier.
How many points do I get for each purchase?
10 points are rewarded for every $1 spent.
How many times can I check and earn points each day.
You are eligible to check-in two times for every 4-hour period.
When do I get my bonus points for referring a friend?
You will receive your 300 points after the person you referred signs up and makes his/her first purchase using the App.
Why can’t I redeem my rewards while placing an online order?
You must sign in on the order screen using the same email and password you used to sign into the App.
How long do I have to use my birthday offers?
Your birthday offers will be sent to you at the beginning of your birthday month, regardless of the day of the month your birthday is on. You will have until the end of the month to use it. For example: If your birthday is on December 20th, we will send you the birthday offer on Dec. 1st so you can have the entire month of December to redeem it..
How do I redeem a reward I earned?
Click on the Redeem tab of the Rewards screen. Choose the reward you want to redeem and scan the QR code when you are making your purchase. You can also give that code to your cashier.
Do my points or rewards expire?
Your points expire after 365 days. Any rewards earned with the expired points will expire with those points.